Search:  This Site | People | Departments | Penn State

Home :. Support :. Computer Support

Frequently Asked Questions (IT)

Support for faculty, staff and students of the Engineering Science and Mechanics Department.
If you are affiliated with another department or unit, please see the support staff in your area/

Click here for Penn State ITS WebMail page.

Click here for College of Engineering Exchange WebMail page.


Please note:


• If you need support with any of the classrooms in the EES Bldg, including technology podiums, support is provided by Classroom and Lab Computing, not the ESM department. They may be reached via email at TechClass@psu.edu or by telephone at 777-0035.

• If you wish to establish or edit a web page, send email to webmaster@esm.psu.edu with the details of your request.


I forgot my password

Please note the Password Complexity Requirements.

There are two accounts used in ESM:

For your Penn State Access Account, simply visit https://www.work.psu.edu/password/ and answer the security questions.

For your College of Engineering User Account (Active Directory/Domain) password, visit the IT Staff in 212 EES and bring your Penn State ID.

How do I connect to the
wireless network?


Instructions for connecting to the Penn State Wireless network.

As of March, 2014, the College of Engineering no longer provides wireless service.



I'd like to print a poster

Poster printing is available to ESM faculty, staff and students for a fee.

Please visit http://www.esm.psu.edu/printing and upload your file. Please allow a minimum of three business days for printing.


 

How do I connect to my
PASS account?

All of us at Penn State have 1GB (or more) of shared server space for web pages, file sharing, email, etc.

Instructions for using PASS space:
https://www.work.psu.edu/pass

Quota and security settings found under Web Accounts
https://www.work.psu.edu

Application for personal web space:
https://www.work.psu.edu/webspace

Passwords for these accounts are not always synchronized before you connect to them. If your password is rejected, and if you think that you are connecting properly, try resetting or changing your Access password from the https://www.work.psu.edu web page.


 

What Software can I 
get from the department?

A list of resources is located at the ESM Software page.



What is
University Policy AD20?

University policy AD20 establishes guidelines for the use of computing equipment and the university network. Everybody who uses a university computer, or who connects to the university backbone network connection is bound by the terms of AD20.

In addition to AD20, there are corollary policies included within it. Please read and understand all of them, since sanctions can be severe if they are violated.

Click here for AD20


Penn State Email settings?

ITS maintains an email knowledgebase with email settings for a vareity of clients.


How do I use the 
internet, projectors, etc.
in the
Technology Classrooms?

Classroom and Lab Computing provides all support for the new classrooms in the East wing of the Earth and Engineering Sciences Building.

There are phones with contact information posted clearly near each podium.

If you need assistance, please call 777-0035.

ESM technical contacts have no access to these classrooms, and they have been specifically asked not to interfere with them. Please do not ask a technical contact to violate this policy.


I'm going on a trip … 
can I still check my email?

If you have an email account with the College of Engineering (in the form of xyz@engr.psu.edu) then you can access your email from any Java enabled web browser - click here.

This web page in encrypted and secure - normal email is not secure.

ITS also has webmail, so you can read your access account mail (in the form xyz10@psu.edu) from any web browser - click here.

Note for laptop users: When looking into hotel options, be sure ask if WiFi, data ports or high-speed internet access is available. Many hotels now offer this service. It is also possible to use a BlueTooth enabled cellular phone for internet access, avoiding long distance charges.

For more information on @psu.edu accounts, such as SSL, APOP and new security measures, click here.


When are the tech
contacts available?

Technical service is generally available during normal operating hours of the ESM department. From time to time, other committments may change technical contact's availability. Faculty and staff may check the ESM Staff schedule through the College Exchange server for detailed schedules.

Click here to make a service request - this will place your request in queue and alert the technical contacts

Click here for services provided by the tech contacts

If you are having trouble contacting a technical contact, please contact one of the main office staff, who can suggest alternatives.


Who do I contact 
when the copier is broken?

Contact Bill Ames when there is a problem with an advanced feature of a digital copier, such as scanning, networking, etc. 

For normal copier functions, such as replacement toner or staples, see the undergraduate or graduate staff assistant.


How do I change
my email password?

There are two kinds of email accounts in the ESM department.

engr.psu.edu addresses are managed by the College of Engineering.
These email addresses are in the form xyz@engr.psu.edu
Assistance with these accounts is through NCTS

There is a web page for changing email passwords here. If you use the College of Engineering's Active Directory, this will also change your domain password, as they are one and the same. Passwords expire every 120 days. Macintosh users will not receive a warning before the password expires.

The Penn State Access email system is run by ITS and is in the form xyz34@psu.edu. You may make changes to your account through the CAC work page here.

While the ESM tech contacts may act as liasons to ITS and ECS, please understand that they do not have direct control over these accounts or servers.

For more information on @psu.edu accounts, such as IMAP, SSL, APOP and new security measures, click here.


How do I get a
new computer set up?

An ESM technical contact can schedule the setup and to discuss requirements.

Please contact Andrew Miller if you need to request an IP address. There are forms to fill out, and the process may take several days, depending on account creation.

All buildings in the College of Engineering use a 10/100 network with RJ/45 connectors on each faceplate, and the COE and PSU wireless networks are generally available throughout the college.


How do I get
an email account?

Contact Andrew Miller, who will liaise with either NCTS or ITS

If you require a short term account (less than 8 weeks or so) there are other options available.

All email users must read university policy AD20

For more information on @psu.edu accounts, such as SSL, APOP and new security measures, click here.


Can I send mail 
to a list of all the
faculty or students?

Authorized personnel, click here for the ESM protected pages.

Here you will find the various mail lists, such as faculty, alumni, graduate students, etc. These lists are maintained regularly, so if you have reason to believe they are in error, contact the list administrator.


What is a domain account
and why do I need one?

Windows XP, 7 and 8 can operate in an environment called an Active Directory (formerly Domain). Active Directory allows easy sharing of computer resources, and it allows central control, security upgrades and maintenance. The College of Engineering has established an Active Directory to ease network resource sharing and security.

Advantages of participation are numerous, but they include excellent security from hacking, as well as backup and file sharing services. All new Windows computers must participate in the COE Active Directory.