Information Technology
ESM has two full-time IT support staff: an IT Support Specialist and a Programmer/Analyst.
Service requests can be made via email, telephone, in person or online at https://secure.esm.psu.edu/worklog/
Below are some of their individual areas of responsibility. For more information on IT at ESM, please visit the ESM IT web pages.
For poster submission, please visit https://secure.esm.psu.edu/printing
William Ames - IT Support Specialist
wames@engr.psu.edu
814.865.6242
203B Earth-Engineering Sciences Bldg.
University Park, PA 16802
Office hours 9am-11am weekdays or by appointment
- Technical consultation, purchasing support, eBuy
- Software licensing
- Multimedia Support (digital imaging, scanning, photography, OCR, poster/complex printing, logos)
- Graphic design, page layout
- Data backup, translation, recovery and duplication
- Web design and Search Engine Optimization
- Virus and security issues
- Systems Analysis and Planning
- Systems Administration
- Computer Policy questions
- Digital copier assistance, new accounts
- General computer support
Andrew Miller - Programmer/Analyst
ajmiller@engr.psu.edu
814.863.6029
Office: 205A Earth-Engineering Sciences Bldg.
Mail Address:
212 Earth-Engineering Sciences Bldg.
University Park, PA 16802
- Wireless internet access PSU wifi page
- New accounts (Access Accounts, Sponsored Accounts, College of Engineering Accounts, ITS for-fee services)
- Web site access (Accounts on ESM web server, wiki access)
- Database management and support (FileMaker Pro, MySQL, Data Warehouse, Engineering Warehouse, FIT, Transact, IBIS, ISIS)
- Server Administration
- Security (we take your computer if it is compromised)
- IP address assignment, computer inventory
- Programming (Web Applications)
- Scripting (PHP, JavaScript, Perl, shell)
- UNIX (Mac OS X, Ubuntu)
- General support
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